External MOQ contributions

What this feature does

External MOQ entries let a vendor add real units sold through another channel so the public production threshold reflects the whole batch.

This guide describes the behavior implemented by Mallello, the people allowed to use it, and the operational checks that keep it dependable.

Detailed workflow

1. Open the eligible listing's external MOQ manager.
2. Enter the number of units, source platform, and an optional internal note.
3. Submit the entry as the authenticated vendor.
4. The server verifies ownership and stores a separate contribution record.
5. The listing recalculates progress while platform sales and finance remain unchanged.

Rules and permissions

• External contributions never create Mallello customer accounts, orders, Stripe charges, fees, or refunds.
• Only the listing owner and authorized administrators can view internal notes.
• The quantity must be positive and plausible.
• Vendors are responsible for evidence supporting off-platform quantities.

Failure handling and edge cases

• If the wrong listing or quantity is used, correct it through an auditable admin/vendor action.
• A high external contribution may trigger review but must not silently alter payment records.
• External customer support remains with the channel where that order was purchased.