Communication

Listing status updates

Vendors publish durable progress messages for launch, manufacturing, delay, fulfillment, or other important group-buy milestones.

For Customer, VendorReviewed against the current application

What this feature does

Vendors publish durable progress messages for launch, manufacturing, delay, fulfillment, or other important group-buy milestones.

This guide describes the behavior implemented by Mallello, the people allowed to use it, and the operational checks that keep it dependable.

Detailed workflow

  1. The vendor selects one owned listing and writes a concise update.
  2. The server validates ownership and content.
  3. The update appears in the listing's public timeline.
  4. Eligible listing and vendor followers are queued for notification.
  5. The vendor can use later updates to correct or clarify the record.

Rules and permissions

  • Updates should be factual, dated, and specific about changed expectations.
  • Editing history must not erase material customer commitments without trace.
  • Only the owning vendor or administrator can publish for a listing.
  • Customer-specific private data never belongs in a public update.

Failure handling and edge cases

  • Email delivery failure does not remove the published update.
  • Duplicate submissions should not send duplicate notifications.
  • Emergency corrections should reference the earlier statement clearly.