Vendor-defined refund window

What this feature does

Each group buy can define when voluntary customer refund requests close, reflecting the point at which exact batch funding or manufacturing commitments become irreversible.

This guide describes the behavior implemented by Mallello, the people allowed to use it, and the operational checks that keep it dependable.

Detailed workflow

1. The vendor sets a clear cutoff when creating or editing the listing.
2. The customer reviews the cutoff and fee disclosure before checkout.
3. Before the cutoff, an eligible customer may submit a request.
4. After the cutoff or manufacturing start, voluntary cancellation is unavailable unless law or an approved exception requires it.

Rules and permissions

• A refund deadline cannot contradict mandatory consumer law.
• Changing a deadline must not retroactively remove a right already represented to existing buyers.
• Failed-MOQ handling is separate from voluntary cancellation.
• The platform fee is disclosed as non-refundable under the platform policy, subject to applicable law.

Failure handling and edge cases

• Missing or ambiguous deadlines should default to the safer platform policy and admin review.
• Clock comparisons use server time and a documented timezone.
• Vendor exceptions should be recorded on the refund request.